General Manager

Olas Altas Resort, Puerto Vallarta (LGBQ+ Community)

February 2025 – Present

•Comprehensive Resort Management: Operations management with a focus on first-class hospitality in a highly competitive market.

•Guest Experience: Design and implementation of inclusive entertainment, culinary, and activity programs that strengthen the resort's identity.

•Financial Results: Cost control, operational efficiency, and additional revenue generation from food, beverages, and experiences.

•Inclusive Leadership: Coordination of a multicultural team, fostering diversity, motivation, and professional development.

Director General

Taanah Glamping & Hotel (Hacienda Coyotes) – Guadalajara, MX. 

Feb 2024 – Feb 2025

Luxury eco-resort featuring glamping, boutique accommodations, and curated wellness experiences.

•Developed and launched 46-unit sustainable resort operation, integrating nature, wellness, and premium service.

•Built high-performing operational teams; implemented clear KPIs and reinforced guest-focused culture.

•Designed immersive events aligned with “Destination Inclusive®” concepts, increasing guest engagement.

Hospitality Consultant & Development Strategist

Independent – Caribbean, Mexico & Latin America

2017 – 2024

Providing consulting services and operational expertise for multiple hospitality and tourism projects, including "S" Beach Resort in the Dominican Republic and other ventures.

Strategic development for large-scale projects

•I was involved in the planning and development of "Project Point," a $50 million mixed-use initiative that includes luxury hotels, restaurants, and green infrastructure improvements.

•I led the renovation of 245 rooms at the Radisson Trinidad Hotel, achieving a 20% increase in guest satisfaction scores after the renovation.

•Developed business plans for hospitality companies in Puerto Vallarta and Nayarit, resulting in $10M+ in secured funding and successful project launches. -  Advised clients on operational workflows, sustainability practices, and revenue optimization, driving a 15% improvement in profitability across projects. 

General Manager

Villa del Palmar Beach Resort & Spa – Puerto Vallarta, Mexico

Dec 2014 – Jun 2016

•Directed full operations of a 400+ room beachfront resort; optimized financial performance and service standards.

•Reduced guest complaints by 25% through staff engagement, SOP alignment, and guest journey mapping.

•Introduced recognition and wellness programs that boosted retention and interdepartmental collaboration.

General Manager

Blue Sensatori Jamaica by Karisma – Negril, Jamaica

Apr 2014 – Dec 2014

•Successfully led the opening of a 136-suite 5-star resort, implementing Karisma’s “Gourmet Inclusive” concept.

•Achieved Green Globe and Travelife certifications, embedding sustainability into all operational layers.

•Strengthened VIP guest handling and optimized team structures for long-term success.

General Manager

Pinestone Resort, Spa & Golf Conference Center – Ontario, Canada

Nov 2011 – Dec 2013

•Oversaw full-service property with spa, golf course, and event venues; grew revenue 15% above budget.

•Launched seasonal programming and local partnerships, increasing year-round occupancy.

General Manager

Catalonia Bavaro Golf, Casino & Spa Resort – Punta Cana, DR

Feb 2007 – Oct 2011

•Directed operations for 600+ staff at one of Punta Cana’s leading resorts.

•Spearheaded the launch of Catalonia Royal Bavaro, an adult-only luxury wing, setting premium service protocols.

•Reduced staff turnover by 30% through leadership training, mentorship, and service culture initiatives.

PREVIOUS ROLES

General Manager, Accor Hotels – Canada (2004–2007)

Resident Manager, Howard Johnson – Miami (2002–2004)

General Manager, Fairfield Inn by Marriott – USA (2000–2002)

Reception Manager, Sheraton Hamilton Hotel – Canada (1998–2000)

Rooms Division Manager, Qualton Resort & Spa – Mexico (1995–1998)

Rooms Division Manager, Occidental Resorts – Mexico/DR (1993–1995)

Public Relations Manager, Club Med – Multiple Locations (1986–1992)

CORE COMPETENCES

Financial & Strategy: Full P&L Management | Budgeting & Forecasting | KPI Execution | Revenue Optimization

Operations & Guest Experience: Resort Openings | Brand Standards | Guest Journey Mapping | Quality Assurance

Leadership & Teams: Multinational Team Development | Service Culture | Retention & Training | Crisis Management

Sustainability & Market Expertise: Eco-Tourism | Green Certifications |Caribbean & Coastal Resort Leadership

EDUCATION & CERTIFICATIONS

University of Wisconsin–Milwaukee – BBA, Business Administration

Cornell University School of Hotel Administration

•Hotel Revenue Management

•Financial Accounting in Hospitality

•Tourism Marketing & Sales Strategy

•Hospitality Leadership & Strategic Decision-Making

Additional Notes

•Dual Citizen: Canadian & Mexican | Open to relocation & permit sponsorship

•Caribbean Expertise: Extensive GM experience in Jamaica, Dominican Republic, and consulting across the region

•Strong focus on luxury coastal operations, sustainability, and multi-cultural team leadership