Frequently Asked Questions

• Casa Limpia requires electronic payment at the time that cleaning services are scheduled. CASH, CHECK, ZELLE, VENMO (5.00 FEE), CREDIT CARD (5.00 FEE)
• Declined cards and unpaid balances will incur a service charge of $25 or 15% interest whichever is greater.

Yes, we bring everything we need to clean your home. You do not have to provide a thing.

We value our customers convenience and flexibility, providing efficient and reliable cleaning services without the need for customers to be present. With our trained professionals, customizable services, and eco-friendly products (upon request), customers can trust that their space will be clean and safe, even when they are away.

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they are comfortable while we clean. Following through with these requests will help both your family and our team ensure that all your possessions are in a safe place. 

– Charges may be incurred if cleaning technicians require more time if your home is not ready to be cleaned or if a job is underestimated due to the condition of the home.

– We are not equipped to clean bug infestations, bodily fluids, or extensive grease or fire damage. If our staff does not feel safe in a home or environment they will leave or we will remove them.

– PLEASE NOTE: If we are not able to clean the entire space due to the conditions, you will still be responsible for the full cost of the cleaning. 

We treat every single home we clean with the utmost respect. If something happens to break during our routine service, we will do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

We may send one, two, or three team members to clean a home. We will work with you so that you know how many people will be in your home. We respect that your home is private, and the trust you place in us by inviting us into your home.

We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we will do our best to find the most suitable replacement.

If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.

Yes, we are proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you do not plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

Yes, it is. However, there is no suggested percentage. Any amount is appreciated by your Home Specialist. 100% of the tips go straight to the cleaners.

When entering into an agreement for services with Casa Limpia you agree not to solicit for hire any staff member introduced to you by Time To Clean Up Cleaning Services for any home-related services. When hired, each cleaning technician signs an agreement barring them from performing any home-related service for any of our past or present customers.

However, if you do wish to employ a staff member directly, please discuss this matter with the owner of Casa Limpia Cleaning Services. If you are found to have solicited one of our staff, please be advised that our referral/training fee is $3,500 per hired employee.  We consider our employees our most asset and charge accordingly